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Premier Support Contract — expertise on your behalf

MerIT Premier Support Contract establishes a collaborative and integrated working relationship between MerIT staff and the customer, with a defined scope of work and responsibility for MerIT to perform on the customer's behalf. Senior-level technical duty, director-level trusted advisement, and peace of mind.

The Problem We Solve

IT dynamics change faster than staffing levels

With ever-increasing demands placed on IT infrastructures and staff, the needs and necessary skills often surpass the staff's ability to respond effectively — leaving teams over-tasked, frustrated, and forced to cut corners. Designed as a tier-1 professional service offering, MerIT PSC offloads customer-defined duties and responsibilities to MerIT staff, performed on an agreed-upon schedule and in a proactive manner — with action-ready expertise in every facet of K12 infrastructure design and operations.

How It Works

  • MerIT provides an initial comprehensive assessment
  • MerIT and customer evaluate findings and, if necessary, work projects accordingly
  • MerIT and customer define duties and responsibilities to be in MerIT's stead
  • MerIT staff works self-directed and remotely, with periodic onsite visits
  • Pre-pay as you go or monthly invoice as you go
  • Hours never expire
  • Monthly balance and work reports

Imagine the Possibilities

  • Senior-level integration and collaboration with staff
  • Customer-defined duty offloaded from staff
  • Hardware, software, and system maintenance
  • Trusted advisement and guidance
  • Enterprise projects and deployments
  • Infrastructure development and road maps
  • 8am–5pm CST phone, email, online chat, or ticketing support
  • After-hours availability
  • Direct lines to support staff
  • Ready-to-respond remote access

Give your team room to breathe

Start with a comprehensive assessment and let MerIT take defined duties off your plate.

Get Started